FAQ

Topic outline

• What are the EULAR registration types?

  What are the EULAR registration types?

  • Currently, there are two types of registration possibilities within the EULAR Education learning management system. 
    

    
    

    • Learner: As a learner, you can enrol yourself in your chosen EULAR Education activity or event.
      

    • Sponsor: As a sponsor, you may buy multiple places within EULAR courses and offers on behalf of the participants. 
• What are the available payment methods for all offers?

  What are the available payment methods for all offers?

  • The EULAR Education accepts payments using PayPal by paying directly through the website. After successful payment via PayPal, please allow a 24–48 hour window before you enter the course with your user login. 

    
    

    If you prefer to pay by bank transfer, please write an email to education@eular.org, and we will issue you an invoice accordingly. Please keep in mind that additional administrative costs may apply.
• How do I get an official EULAR receipt and/or registration confirmation letter?

  How do I get an official EULAR receipt and/or registration confirmation letter?

  • The above-mentioned official EULAR documents are issued only upon request. If you have made a payment for your purchase either via PayPal or bank transfer, please send an email to education@eular.org along with the transaction number (PayPal) or invoice number (Bank Transfer) for ease of reference.
• EULAR Textbook Shipments

  EULAR Textbook Shipments

  • All shipments are currently handled directly by EULAR. Please anticipate a delivery time frame of 4-6 weeks.

    Note: Please ensure that your valid mailing address and mobile phone number are current and saved in your user account. Neglecting to do so may prolong the processing time.

• What happened to the Education membership?

  What happened to the Education membership?

  • The EULAR Education membership (aka School membership) model was discontinued as of 31 December 2022 and is no longer offered.

• What will happen to my course after the membership ends?

  What will happen to my course after the membership ends?

  • Please be assured that this change does not affect your learnings and courses. Your courses will continue as usual and your progress will not be lost.

     

    The retirement of the membership only affects your access to the EULAR School App. As of 1 January 2023, you will no longer be able to access the EULAR App. That said, content found on the EULAR School App can also be found on our website:

     

    • Free Learning Material
    • Recommendations
    • Outcome Measure Library

    
    

• Is there another app I can use to access my courses?

  Is there another app I can use to access my courses?

  • No. There is currently no app available to access the online courses. Nevertheless, you can access your courses using the browser on your computer, mobile phone, or tablet device. 

• Does EULAR offer discounts or subsidies?

  Does EULAR offer discounts or subsidies?

  • All EULAR online courses are already subsidised. Learners from LMI countries receive a 25 EUR discount for each online course. 

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• Still cannot find an answer to your question?

  Still cannot find an answer to your question?

  • To efficiently answer your question and assist you better, please send an email to education@eular.org in the following format: 

    Subject title: (Choose category from the list below) + query 

    Subject Categories:

    • Online course 
    • Live course 
    • Grant 
    • Bursary 
    • Exchange Programme 
    • Endorsed courses
      
    • Textbook 
    • Payment
    • User account issue 
    • Website bug

    
    

    Please allow for a response time of 24 - 48 hours, should further investigation of your case/ issue be necessary.